YOUR RIGHTS

YOUR RESPONSABILITIES

ADVANCE DIRECTIVES

FRAUD AND ABUSE

CAREGIVER REGISTRY

INTEROPERABILITY RULE

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YOUR RESPONSABILITIES

You have the responsibility to:

  • Understand the information in your guide and other papers that your Insurer sends you.
  • Give your doctor your health records and let them know about any changes in your health so that they can take care of you. 
  • Follow your doctor’s instructions. If you can’t follow your doctor’s instructions, let them know.
  • Let your doctor know if you don’t understand something.
  • Help to make decisions about your health care.
  • Communicate your Advance Directive so your doctors know how you want to be treated if you are too sick to say so.
  • Treat your health care provider and your Insurer’s staff with respect and dignity.
  • Let your Insurer know if you have another insurance company that should pay your medical care.
  • Let ASES know if you find out about a case of fraud and abuse in Vital Plan.

 

Enrollee Services
1-844-336-3331 (toll free)
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PO BOX 72010
San Juan, PR 00936-7710

Physical Address
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Fundación Angel Ramos Anexo, 2do piso Ave. Chardón, Hato Rey, PR

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