Anyone who wants to see if they can sign up for Vital Plan can visit their local Medicaid Office. They will look at the person’s information and tell them if they are eligible for Vital Plan.

To find out where your Medicaid Office is, call the Medicaid Program call center at 787-641-4224, the call is free or visit www.medicaid.pr.gov.

What if I have a Newborn?

If you have a newborn, visit your Medicaid Office and give them a copy of the newborn’s birth certificate to enroll the newborn in Vital Plan. If you do not do this, the newborn cannot get services under Vital Plan. When you have a newborn, you also might be able to get other benefits, so it is important to visit the Medicaid Office so they can check.

How do I keep my Vital Plan benefits?

To keep your Vital Plan benefits, you have to go to all your Medicaid appointments. Your Insurer will send you a letter 90 days, 60 days and 30 days before the day when your Vital Plan benefits stop. These letters will remind you that you have to go to your local Medicaid Office to maintain your eligibility in Vital Plan. If you miss your recertification appointment, your coverage under Vital Plan will be cancelled by the Medicaid Program and you will need to apply again

If you miss your appointment, call the Medicaid Program Call Center at 787-641-4224 or visit your local Medicaid Office to ask for a new appointment.