Everyone in Vital Plan has an ID card. This is an example of what it looks like:

Each insured person in your family will have his/her own ID card, even if he/she is a newborn. Your ID card has important information like:

• Your ID number (MPI)
• How to access emergency services
• Any money you will pay for health services
• Your Insurer’s free phone number (on the back of your card)
• The phone number for the free Vital Plan Service Line and the free 24/7 Vital Plan Medical Advice Line (on the back of your card).

If you need to use your health benefits before you get your ID card, use your MA-10 form given to you by your Medicaid Office.
Remember to:

• Always carry your ID card with you.
• Keep your card in a safe place so you don’t lose it.
• Take your ID card when you go to the doctor or to the emergency room.
• Be sure they give you your ID card back.

Your ID card is only for you. Don’t let anyone else use your card. If your card is lost or stolen, you can ask your Insurer for a new card. You can visit your Insurer’s Service Centers or call them at 1-844-336-3331(toll free), TTY 787-999-4411 (for the hearing impaired). The phone call is free.