Vital Plan and your Insurer are committed to helping you. To support your needs, we need your help.

Please remember to let your Medicaid Office and Insurer know of any changes that may affect your membership or benefits. Some examples include:

• You are pregnant.
• You have a newborn.
• You have changes in your family group (for example, you get married, someone in your family dies, and someone in your family reaches age 21).
• You move or your phone number changes.
• You or one of your children has other health insurance.
• You have a special medical condition.
• You move outside of Puerto Rico
• Your income changes (for example, you lose your job or get a new job)

To report a change, call the Medicaid Program call center at 787-641-4224 or visit your local Medicaid Office.

It is important to make sure your contact information is up to date with your local Medicaid Office. This is important because Medicaid and your Insurer send you important information about your Vital Plan coverage and benefits in the mail. If they don’t have your current address, you could lose your Vital Plan benefits. To report a change, call your Insurer or visit your local Medicaid Office.