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Unfortunately, there could be a time when you see fraud or abuse related to Vital Plan. Some examples are:

  • A person lies about facts to get or keep Vital Plan coverage
  • A doctor bills you or makes you pay cash for covered services
  • A person uses someone else’s ID card
  • A doctor bills for services that you did not get
  • A person sells or gives medications to someone else

If you find out about fraud or abuse, you must tell us about it. You can report it with your Insurer, the Patient’s Advocate Office or ASES. You do not need to tell us your name and we will keep your information private. You will not lose your Vital Plan coverage if you report fraud or abuse.

If you have information or suspect that you have been a victim of fraud or abuse, you may contact us through: 

MMM Multi Health  
Compliance Department 
PO Box 72010 
San Juan, PR 00936-7710

If you want more information, you can visit the ASES website at On the website there is a form that you can use to make your report.

You can also help prevent fraud and abuse. Here are some things you can do:

  • Don’t give your ID card to anyone else.
  • Learn about your Vital Plan benefits.
  • Keep records of your doctor’s visits, laboratory tests and medications. Make sure you don’t get repeat services.
  • Make sure your information is right on a form before you sign it.
  • Request and review the quarterly summary of the services you receive. You may request the summary of services directly from your Insurer. 


Enrollee Services
1-844-336-3331 (toll free)
787-999-4411 TTY (hearing impaired)
Monday through Friday
from 7:00 a.m. to 7:00 p.m.
Multilanguage Services

Postal Address
PO BOX 72010
San Juan, PR 00936-7710

Physical Address
Central Offices
Fundación Angel Ramos Anexo, 2do piso Ave. Chardón, Hato Rey, PR

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